Frequently Asked Questions
Everything you need to know about your next favorite record.
How do you ensure vinyl records are not damaged during shipping?
We use specialized, heavy-duty cardboard mailers with extra corner protection and bubble wrap to ensure your limited edition vinyl arrives in pristine condition.
What is your return policy for opened records?
To maintain the value of limited editions, we only accept returns on unopened, factory-sealed items within 30 days. If a record is defective or warped, please contact our support for a replacement.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are all your records brand new?
Yes, we specialize in new, limited edition pressings and store-exclusive variants. Unless explicitly stated in a 'Pre-Owned' section, all vinyl is factory sealed.